Privacy Policy
Effective November 13, 2026
ScaleCounting is run by Keith Berberich Jr. (“ScaleCounting,” “we”). This policy explains what we collect when you use ScaleCounting, why, who can see it, and how to get it back or have it deleted. The short version:
- Your books are yours. We use them only to run ScaleCounting for you.
- We don't sell your information, show you ads, or use tracking or analytics cookies.
- We don't use your books to train AI models.
- You can download your books or ask us to delete them at any time.
What we collect
Your account
Your email address and password, and the authenticator app you set up for two-step sign-in. Your password is stored by our sign-in provider only in scrambled form (a “hash”), so nobody at ScaleCounting can see it.
Your business and your books
Everything you enter: your business name, state, structure and sales tax rate; owners' names and ownership percentages; your animals, pairings and clutches; sales, deposits and payment plans; expenses and vendors; breeders and equipment; the money accounts you set up and their balances; and any adjusting entries.
Files you import
When you bring in a download from a bank, card, PayPal, Venmo, Cash App or Square, ScaleCounting reads it so you can sort each line. We don't keep the file. We keep the lines you record, plus a short note of each line so it isn't brought in twice. For lines you mark as personal, that note holds only the date and amount, not who it was paid to or what it was for.
Messages and requests
If you ask for an invite, we keep your email, name and what you tell us about your collection. If you send a request from “I don't see what I need,” we keep your message, our reply, and the page you sent it from. We also keep the plan and add-ons you pick.
Technical information
Our hosting and database providers keep standard server logs, such as your IP address, browser type, the pages requested and when. They're used to keep the service running and secure.
What we don't collect
We never ask for your bank, PayPal or other financial logins; you download files yourself and bring them in. We don't collect card numbers. When paid plans begin, payments will be handled by a payment processor, and we'll update this policy before then.
Cookies
ScaleCounting uses only the cookies it needs to work. There are no advertising or analytics cookies.
| Cookie | What it does |
|---|---|
| Sign-in (sb-at, sb-rt) | Keeps you signed in. |
| Two-step progress (sb-mfa) | Remembers which step of sign-in you're on. |
| Sign-in check (sb-pkce) | A one-time security check that makes sure the confirmation link you click came from your own sign-up. |
| Business (sb-biz) | Remembers which business's books you're working in, if you have more than one. |
| Demo only (sb_demo_structure) | On the demo site, remembers which business structure you're looking at. |
How we use it
- To run ScaleCounting: store your books, do the accounting behind each entry, and produce your reports and year-end package.
- To set up your starting numbers with you, answer your requests, and, if you add it, provide the monthly accountant review.
- To keep accounts secure and to find and fix problems.
- To email you about your account: confirming your email, resetting your password, and changes to ScaleCounting, these terms or this policy. During early access we may also send occasional updates about new features; tell us if you'd rather not get them.
We don't sell or rent your information, share it for advertising, or use your books for anything other than running ScaleCounting for you.
Who can see your books
- The people you add. The owners and accountant on your business can see its books. Only add people you trust.
- ScaleCounting staff, when there's a reason. Staff can open your books to set up your starting numbers, to answer a request you send, to provide the accountant review if you add it, and to investigate security or technical problems. Staff also sign in with two-step sign-in.
- Our service providers, only so they can do their part (see below).
- When the law requires it. If we receive a valid legal demand, such as a subpoena, we'll share only what it requires and tell you first, unless we're legally not allowed to.
- If ScaleCounting changes hands. If ScaleCounting is sold or merged, your information would move with it under this policy, and we'd tell you before that happens.
Service providers
We use a small number of companies to run ScaleCounting. Each gets only what it needs to do its job:
| Provider | What it does |
|---|---|
| Supabase | Stores your books and handles sign-in. Your data is stored in the United States (northern Virginia). |
| Vercel | Runs the ScaleCounting website. |
| Resend | Sends ScaleCounting's emails, such as sign-up confirmations. |
| Cloudflare | Manages the scalecounting.com domain and forwards email sent to us. |
Your customers' information
When you record a sale, you may enter the name of the person you sold to. You're responsible for having a good reason to record it, which keeping your business records normally is. We keep that information only as part of your books. If one of your customers asks us about their information, we'll point them to you.
How we protect it
- Everyone signs in with a password and a code from an authenticator app.
- Everything travels over an encrypted connection (HTTPS), and our database provider encrypts stored data.
- Database rules keep each business's records separate, so one business can't see another's books.
- The database is backed up daily.
No system is perfectly secure. If a breach affects your information, we'll tell you promptly, and in any case as the law requires.
Keeping and deleting your information
We keep your books for as long as your account is open. You can download them any time: the year-end package has your statements and every sale and expense, and your accountant can export the full activity.
To close your account, email hello@scalecounting.com. We'll delete your books and account within 30 days. Copies in our backups are removed as those backups expire, within 30 days after that. We may keep a small amount of information the law requires us to keep, such as billing records once paid plans begin.
Before you close your account, download your year-end packages. Tax rules generally expect business records to be kept for at least three years, often longer, and once your account is deleted we can't recover your books.
Your choices
You can see and correct most of your information yourself in ScaleCounting. You can also ask us to give you a copy of your information, correct it, delete it, or stop sending you non-essential email. Some states give their residents specific privacy rights; we honor these requests for everyone, wherever you live. Email hello@scalecounting.com, and we'll respond within 45 days. We may need to confirm it's really you first.
Children
ScaleCounting is for running a business and isn't meant for anyone under 18. We don't knowingly collect information from children. If you think a child has signed up, tell us and we'll delete the account.
Changes to this policy
If we change this policy, we'll post the new version here with a new effective date. If the change is significant, we'll email you at least 30 days before it takes effect.
Contact
Questions or requests about your privacy: hello@scalecounting.com.