Terms of Service

Effective November 13, 2026

1. Early access

ScaleCounting is in early access. It's invite-only and free while we test it with a small group of breeders. During early access:

• Features will change, and you may run into bugs. Please check your reports against your own records and tell us when something looks wrong.
• We may end early access, or your invitation, with at least 30 days' notice so you can download your books.
• Nothing is charged. Before any paid plan begins, we'll tell you the price at least 30 days ahead, and you decide whether to continue. You won't be charged without agreeing to it.

2. Your account

• Give accurate information when you sign up, and keep it current.
• Keep your password and authenticator app to yourself. Each person signs in with their own account.
• You're responsible for what happens under your account. Tell us right away at hello@scalecounting.com if you think someone else has gotten in.
• When you add an owner or an accountant to your business, they can see and, depending on their role, change your books. Add only people you trust, and remove anyone who shouldn't have access anymore.
• You must be at least 18 to use ScaleCounting.

3. What ScaleCounting is, and isn't

ScaleCounting is bookkeeping software. It records what you enter, does the accounting behind it, and produces reports from it. Those reports are only as accurate as what goes in.

ScaleCounting is not tax, legal, or investment advice, and it doesn't prepare or file tax returns. Using ScaleCounting doesn't make us your accountant or CPA, even though it was built by one. It doesn't create an accountant-client relationship, and nothing in it is an audit, review, compilation, or other attest service. Talk to your own tax preparer or advisor about your taxes.

If you add the monthly accountant review, its scope will be set out in a separate written agreement before it starts. It's a review of your books, not tax preparation or tax advice.

ScaleCounting calculates sales tax from the rate you set. You're responsible for using the right rate, and for filing and paying sales tax and any other taxes you owe.

4. Your responsibilities

• Enter your activity accurately, and check what you bring in from imports before recording it.
• Keep your own source records, such as receipts, invoices and statements. ScaleCounting isn't a document archive.
• Follow the laws that apply to your business, including laws and permits for keeping, breeding, selling and shipping animals.
• Have a good reason to record the information you enter about other people, such as your customers.

5. Your data

Your books belong to you. You give us permission to store, process and display them only as needed to run ScaleCounting for you, as described in the Privacy Policy. You can download your books any time. If you close your account, the Privacy Policy explains what happens to them.

6. Things you can't do

• Use ScaleCounting for anything illegal, including illegal wildlife trade.
• Try to see another business's books, get around sign-in or security, or test ScaleCounting for vulnerabilities without our written permission.
• Copy, reverse engineer, or resell ScaleCounting, or let people outside your business use your account.
• Upload anything harmful, or use automated tools in a way that overloads ScaleCounting.

7. Suggestions

We love hearing ideas. If you send a suggestion, we may use it to improve ScaleCounting without owing you anything for it.

8. Fees, once paid plans begin

This section applies only after paid plans begin and you've agreed to one.

• Setup is quoted and agreed with you before we start, and charged when your books go live.
• Monthly plans are charged when your books go live, then every month after that. Add-ons are charged the same way.
• You can cancel any time. Cancelling stops future charges. You keep access until the end of the month you've paid for. We don't refund partial months unless the law requires it.
• We'll give you at least 30 days' notice before changing your price.
• Prices don't include any taxes that apply to them.

9. Ending your use

You can stop using ScaleCounting at any time. To close your account, email hello@scalecounting.com.

We may suspend or close an account if it breaks these terms, puts ScaleCounting or other users at risk, or goes unpaid once paid plans begin. We may also stop offering ScaleCounting. Except for serious misuse, or when the law requires otherwise, we'll give you at least 30 days' notice so you can download your books.

10. Availability and changes

We work to keep ScaleCounting running and your books safe, but we can't promise it will always be available or error-free. We may take it down for maintenance, and we may add, change or remove features.

11. No warranties

ScaleCounting is provided “as is” and “as available.” To the extent the law allows, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

12. Limits on our liability

To the extent the law allows:

• We aren't liable for indirect, incidental, special or consequential damages, lost profits or lost data, or for taxes, penalties or interest that result from your tax filings or other decisions, even if we were told they were possible.
• Our total liability for any claim relating to ScaleCounting is limited to the greater of what you paid us in the 12 months before the claim, or $100.

Some places don't allow these limits, so they may not all apply to you.

13. If someone makes a claim against us because of you

If a claim is made against us because of information you put in ScaleCounting, your use of it, or your breaking these terms or the law, you'll cover our reasonable costs of dealing with it, including reasonable attorneys' fees.

14. Governing law

These terms are governed by the laws of New York, without regard to its conflict-of-laws rules. Any dispute will be decided in the state or federal courts in Suffolk County, New York, and you and we agree to those courts. Either of us may instead bring a claim in small claims court if it qualifies.

15. Changes to these terms

We may update these terms. We'll post the new version here with a new effective date. If the change is significant, we'll email you at least 30 days before it takes effect. If you keep using ScaleCounting after that, you're agreeing to the new terms. If you don't agree, you can close your account before then.

16. The rest

These terms, the Privacy Policy, and any separate written agreement for an add-on are the whole agreement between us about ScaleCounting. If part of these terms can't be enforced, the rest still applies. If we don't enforce something right away, we haven't given up the right to later. You can't transfer these terms to someone else without our written permission. We may transfer them if ScaleCounting is sold or reorganized.

17. Contact

Questions about these terms: hello@scalecounting.com.